Refund and Returns Policy
Last Updated: October 21, 2026
At Alicollections.com, we want you to be satisfied with your purchase. This policy explains the conditions under which products purchased from our website may be returned, exchanged, or refunded.
1. Return Eligibility
To request a return, the following conditions should generally be met:
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The return request must be submitted within 3 days of receiving your order.
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The product must be unused, undamaged, and in its original condition.
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Original packaging, tags, accessories, and any included items must be returned where applicable.
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Proof of purchase or a valid order number must be provided.
Products showing signs of use, damage caused after delivery, or alterations by the customer may not qualify for a return unless the issue is covered by applicable consumer protection law.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
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Your order number.
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A description of the problem.
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Clear photographs or videos showing the product and any visible damage, where reasonably available.
After reviewing your request, we will explain the available resolution, which may include a replacement, exchange, or refund, as appropriate under our policy and applicable law.
3. Non-Returnable Items
Certain items may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.
These may include:
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Products that have been used, altered, or damaged by the customer.
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Items returned without their original accessories or essential packaging, where these are required for resale.
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Products specifically identified as non-returnable before purchase, where permitted by law.
A product’s eligibility will be assessed fairly, taking into account its condition and the circumstances of the complaint.
4. How to Request a Return
To initiate a return:
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Contact us at asgharch00756@gmail.com or 0321 7644050.
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Provide your order number and the reason for your request.
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Share photographs or other information if requested to assess the issue.
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Wait for our return instructions before shipping the product back.
Please do not send products to an address that has not been confirmed by our customer support team.
5. Return Shipping Costs
If a product arrives damaged, defective, or different from the item ordered, we will assess the issue and communicate the appropriate return or replacement arrangements.
For other approved returns, the customer may be responsible for return shipping costs, where permitted by applicable law and disclosed before the return is arranged.
Original delivery charges may not be refundable for change-of-mind returns, except where required by applicable law or otherwise confirmed by us.
6. Refund Process
Once the returned product has been received and inspected, we will notify you whether your refund request has been approved.
Approved refunds will be processed using the original payment method where possible. If the original method is unavailable, we will contact you to arrange an appropriate alternative.
Please allow 5–10 business days after refund approval for processing. The time taken for the funds to appear in your account may depend on your bank or payment provider.
For Cash on Delivery (COD) orders, any approved refund arrangement will be communicated directly to the customer.
7. Exchanges and Replacements
Exchanges or replacements may be offered for eligible products, subject to product availability.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order has been dispatched.
Orders that have already been dispatched may be subject to our return procedure instead. Any applicable consumer rights will remain unaffected.
9. Important Information
Please inspect your order upon delivery and contact us promptly if you notice any issues.
We will not exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
10. Contact Us
For return, exchange, or refund requests, contact:
Website: https://alicollections.com
Email: asgharch00756@gmail.com
Phone: 0321 7644050
Please include your order number in all communications so we can assist you efficiently.